Unofficial English translation for information only. In case of discrepancy, the Turkish text prevails. This translation is not legal advice.
Turkish source: Law No. 6502, Official Gazette 28/11/2013, No. 28835. Turkish text as published on mevzuat.gov.tr, checked on 26 October 2026: https://www.mevzuat.gov.tr/mevzuat?MevzuatNo=6502&MevzuatTur=1&MevzuatTertip=5
PART FOUR – Consumer Contracts
CHAPTER FIVE – Other Consumer Contracts
Article 47 – Contracts Concluded Outside the Workplace
(1) Contracts between a seller or provider and a consumer that are:
a) concluded outside the workplace in the simultaneous physical presence of the parties, irrespective of whether the offer is made by the consumer or by the seller or provider,
b) concluded at the seller’s or provider’s workplace or through any means of distance communication immediately after the consumer is approached outside the workplace in the simultaneous physical presence of the parties,
c) concluded during an excursion organised by the seller or provider for the purpose of promoting or selling goods and services to consumers,
are deemed contracts concluded outside the workplace.
(2) Contracts concluded outside the workplace are concluded by a seller or provider authorised by the Ministry.
(3) Before the consumer is bound by a contract concluded outside the workplace or any corresponding offer, the consumer must be informed clearly and comprehensibly of the matters specified in detail in the regulation. The burden of proof that the consumer has been informed lies with the seller or provider.
(4) Contracts concluded outside the workplace are invalid unless concluded in writing. A seller or provider that has not concluded a valid contract may not subsequently assert its invalidity to the detriment of the consumer. The seller or provider is required to ensure that the consumer writes the date of the contract in the consumer’s own handwriting and signs the contract, to provide the consumer with a copy of the contract, and to provide the consumer with the goods or services. The burden of proving that the contract was delivered to the consumer and that the goods or services were provided lies with the seller or provider.
(5) The consumer has the right to withdraw from the contract within fourteen days, without stating any reason and without paying a contractual penalty. It is sufficient for the notice of exercise of the right of withdrawal to be sent to the seller or provider within this period. During the withdrawal period, the seller or provider may not require the consumer to make any payment for the goods or services covered by the contract under any name or to provide any document that places the consumer under an obligation. The seller or provider is required to prove that the consumer was informed of the right of withdrawal. The consumer is not liable for changes or deterioration occurring during the withdrawal period as a result of customary use of the goods.
(6) If the seller or provider acts contrary to the obligations specified in this Article or fails to duly inform the consumer of the right of withdrawal, the consumer is not bound by the fourteen-day period for exercising the right of withdrawal. In any event, this period expires one year after the date on which the withdrawal period ends.
(7) The mandatory content of the contract, contracts excluded from scope, (…)[9] the rights and obligations of the consumer, seller and provider, the right of withdrawal, the duty to inform, delivery, the qualifications required of those making sales and other procedures and principles of implementation are determined by regulation.
Article 47/A – Direct Selling System
(Added:24/10/2024-7529/6 art.)
(1) A direct selling system is a sales system established by a direct selling company, under which direct sellers who are not employed under an employment contract and operate as independent representatives, distributors, consultants or under similar names in return for benefits such as commissions, bonuses, incentives and rewards market goods or services to consumers.
(2) The direct selling company is required to be a capital company and to satisfy the other conditions determined by regulation.[10]
(3) The direct selling system must not be structured so that the income to be earned is based predominantly on recruiting new direct sellers into the system and distributing the resulting benefits; it must be based on the sale of goods or services to consumers and comply with the other principles determined by regulation.[11]
(4) No amount may be collected from direct sellers, or any document placing them under an obligation obtained from them, under names such as renewal, package, fee, dues or similar, for their joining or remaining in the system, unless it includes goods or services intended for sale to consumers. The purchase of goods or services in a quantity or amount set by the direct selling company may not determine the direct seller’s level within the system.
(5) A consumer who purchases goods or services under a direct selling system has the right to withdraw from the contract within thirty days, without stating any reason and without paying a contractual penalty. It is sufficient for the notice of exercise of the right of withdrawal to be sent to the direct seller or the direct selling company within this period.
(6) The direct selling company is required to establish a system that enables consumers to be informed about the matters determined by the Ministry and to submit their requests and notices.
(7) The rights and obligations of the direct selling company, the direct seller and the consumer, contracts excluded from scope, the sale of goods or services, the right of withdrawal, the duty to inform, delivery and other procedures and principles of implementation are determined by regulation.[12]
Article 48 – Distance Contracts
(1) A distance contract is a contract concluded between the seller or supplier and the consumer through the use of distance communication tools, up to and including the moment the contract is concluded, within a system established for the remote marketing of goods or services, without the simultaneous physical presence of the parties.
(2) Before accepting a distance contract or any corresponding offer, the consumer shall be clearly and intelligibly informed by the seller or supplier of the matters whose details are specified in the regulation and that, if the order is confirmed, the consumer will incur a payment obligation. The burden of proof that the consumer has been informed rests with the seller or supplier.
(3) The seller or supplier shall perform its obligation within the period undertaken, starting from the moment the consumer’s order is received. (Amended sentence:24/3/2022-7392/7 art.) In sales of goods, except for contracts relating to goods prepared in line with the consumer’s request or personal needs, this period may not exceed thirty days in any event. If the seller or supplier does not perform its obligation within this period, the consumer may terminate the contract.
(4) The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any contractual penalty. It is sufficient for the notice of exercise of the right of withdrawal to be sent to the seller or supplier within this period. The seller or supplier is obliged to prove that the consumer was informed about the right of withdrawal. If the consumer is not duly informed about the right of withdrawal, the consumer is not bound by the fourteen-day period for exercising that right. In any event, this period expires one year after the date on which the withdrawal period ends. The consumer is not liable for changes or deterioration occurring as a result of the ordinary use of the goods during the withdrawal period.
(5) (Amended:24/3/2022-7392/7 art.) Intermediary service providers that, through the system they have established, mediate the conclusion of distance contracts on behalf of the seller or supplier are obliged to establish and keep continuously available a system enabling consumers, throughout the period for exercising the rights and obligations arising from distance contracts concluded through the system, to submit and track their requests and notices concerning matters specified by regulation.
(6) (Added:24/3/2022-7392/7 art.) Those operating as intermediary service providers shall, in relation to the distance contracts they mediate:[13]
a) be jointly and severally liable with the seller or supplier for providing the consumer with pre-contractual information, confirming it and proving that it was provided,
b) be liable for omissions in the matters required to be included in the pre-contractual information specified by regulation, except where the data entry was made by the seller or supplier,
c) be liable for keeping records of transactions made by consumers with sellers or suppliers due to the matters set out in this article and, upon request, providing this information to the relevant public institutions and organisations and to consumers,
ç) be liable for each transaction in which, due to practices contrary to the contract for the intermediary service concluded with the seller or supplier, they cause the seller or supplier to act contrary to the provisions of this article,
d) where they collect payment on behalf of the seller or supplier, be jointly and severally liable with the seller or supplier for obligations relating to delivery or performance and the right of withdrawal, except where the payment is transferred to the seller or supplier after delivery or performance of the goods or services to the consumer and except for the exercise of the rights set out in Articles 11 and 15,[14]
e) be liable for non-performance or improper performance of the contract in sales with campaigns, promotions or discounts arranged without the seller’s or supplier’s approval,
f) be liable for the consistency of the matters included in the pre-contractual information with the information included in their advertisements, and for proving that consistency,
(7) In distance contracts, contracts outside the scope, and the rights and obligations of the consumer, seller and supplier, and intermediary service provider mediating the conclusion of distance contracts, the right of withdrawal, the obligation to provide information, delivery and other procedures and principles of implementation shall be determined by regulation.13
Article 49 – Distance Contracts Relating to Financial Services
(1) Financial services means all kinds of banking services, credit, insurance, private pension, investment and payment-related services. A distance contract relating to financial services is a contract concluded between the provider and the consumer through the use of distance communication tools within a system established for the remote marketing of financial services.
(2) In distance contracts relating to financial services, before the consumer declares their intention to conclude the contract, the consumer must be informed clearly and intelligibly, and in a manner appropriate to the communication tools used, about the right of withdrawal, the fact that the consumer will incur an obligation if they give their declaration of acceptance, and other matters whose details are determined by the Ministry. It must be clear that this information is provided for commercial purposes and, where voice communication tools are used, the identity of the provider and the reason for the call must be stated at the beginning of each call. The consumer’s declaration of acceptance concerning the conclusion of the contract shall be recorded or documented in physical or electronic form in a manner appropriate to the communication tools used. The provider is obliged to take the necessary measures for the communication of the right of withdrawal and for records or documentation to be made in physical or electronic form.
(3) The provider is obliged to communicate all the terms of the contract and other matters determined by the Ministry to the consumer on paper or through a durable data medium. This obligation shall be fulfilled before the consumer communicates their intention to conclude the contract or, where, at the consumer’s request, the contract is concluded using a distance communication tool that is not suitable for providing written information, immediately after the contract is concluded.
(4) The consumer may request a written copy of the contract on paper at any time during the contractual relationship, without paying any fee. In addition, the consumer has the right to change the distance communication tool used, where this is compatible with the nature of the financial service.
(5) The consumer has the right to withdraw from distance contracts relating to financial services within fourteen days without giving any reason and without paying any contractual penalty. It is sufficient for the notice of exercise of the right of withdrawal to be sent to the provider within this period. The provider is obliged to prove that the consumer was informed about the right of withdrawal. For contracts relating to insurance and private pensions, however, the provisions in other legislation that are more favourable to the consumer concerning the withdrawal period shall apply.
(6) In distance contracts relating to financial services, it is sufficient for the consumer to communicate their request to terminate the contract by any distance communication tool. The consumer may not be required to use a method for terminating the contract that entails more onerous conditions than the method used to establish the contract.
(7) In distance contracts relating to financial services, the use of distance communication tools, contracts outside the scope, payment by card, the rights and obligations of the consumer and provider, the right of withdrawal and other procedures and principles of implementation shall be determined by regulation.
Notes
[9] By Article 5 of Law No. 7529 dated 24/10/2024, the phrase “direct sales,” in this paragraph was removed from the text of the article.
[10] By the Constitutional Court’s Decision No. E.: 2024/229; K.: 2026/35 dated 12/2/2026, the phrase “…by regulation…” and the phrases “…and…” and “…meeting other conditions determined…” in this paragraph were annulled. It was stipulated that the Decision would enter into force nine months after its publication in the Official Gazette (30/1/2027).
[11] By the Constitutional Court’s Decision No. E.: 2024/229; K.: 2026/35 dated 12/2/2026, the phrase “…by regulation…” in this paragraph and the phrases “…and…” and “…complying with other principles determined…” following the phrase “…taking as a basis…” were annulled. It was stipulated that the Decision would enter into force nine months after its publication in the Official Gazette (30/1/2027).
[12] This paragraph was annulled by the Constitutional Court’s Decision No. E.: 2024/229; K.: 2026/35 dated 12/2/2026. It was stipulated that the Decision would enter into force nine months after its publication in the Official Gazette (30/1/2027).
[13] By Article 7 of Law No. 7392 dated 24/3/2022, a paragraph was added to this article after the fifth paragraph, the existing sixth paragraph was renumbered as the seventh paragraph, and the phrase “the consumer and the seller and provider” in the existing sixth paragraph was amended to read “the consumer, the seller and provider, and the intermediary service provider facilitating the conclusion of a distance contract”.
[14] By the Constitutional Court’s Decision No. E.: 2024/187, K.: 2026/42 dated 12/2/2026, the phrase “…and Article 11…” in this subparagraph was annulled. It was stipulated that the Decision would enter into force nine months after its publication in the Official Gazette (2/3/2027).